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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Melissa Jones

September 19, 2023

4  out of  5 rating by Melissa Jones
"I was looking to save money on my car insurance and Courtney and Jennifer B couldn't have been more helpful! My work hrs are crazy and JenniferB was so kind and professional and helped me every step of the way to get me a great policy and save money! I would tell anyone not happy with their current policies to give Courtney and Jennifer B a call! They are awesome!"

Liana Garcia Osborne

September 10, 2023

5  out of  5 rating by Liana Garcia Osborne
"I recently switched to State Farm for a lower premium and had a wonderful, hassle free experience with Jennifer Macneil. Highly recommend this team of Courtney’s! Thank you!"

Bob Miller

August 27, 2023

5  out of  5 rating by Bob Miller
"For a number of years, I have watched the premiums for my car insurance go up and up. Based on my first discussion with Jennifer Baumeister with the Courtney O'Brien at State Farm in Exton, PA. I got the feeling that my premiums were about to decrease. My feeling was correct – the premiums dropped significantly! Not only did my car insurance drop by 50%, but my homeowners did as well, which not only dropped by 50%, but my coverage went up quite a bit as well. I urge you to talk to Jennifer as I am certain she can do the same for you . . ."


August 24, 2023

5  out of  5 rating by Tt
"This office is beyond amazing. They truly care about the customer. I had an emergency and they sprung into action immediately to help us. I honestly did not expect them to do so much. They were efficient and effective. They went above and beyond the call of duty and worked tirelessly until it was resolved. Great office and great people!"

Mary Petrecz

August 23, 2023

5  out of  5 rating by Mary Petrecz
"Not only was it easy switching to State Farm.. I’m saving almost half my money for better coverage. Courtney was delightful putting my policy together and I couldn’t feel better about switching."

Judy Simmons

August 12, 2023

5  out of  5 rating by Judy Simmons
"I have both my homeowners and auto insurance with state farm and this agency specifically. I love the fact that when i have an emergency, they are only a phone call away. And when you have an emergency you certainly dont want to be navigating a website. Personal attention and caring staff are very important and totally appreciated."

Tarik Abdel-Meguid

May 19, 2022

5  out of  5 rating by Tarik Abdel-Meguid
"Excellent service! I was referred to Courtney's office and State Farm by my parents who have used them for decades and have always been very happy. I recently made a claim under one of my policies and the entire process was extremely quick and easy. Everyone that I worked with throughout the claim process, including Courtney, Jennifer, the insurance adjuster and others at State Farm corporate were helpful, polite and professional and did their best to make sure that my claim was handled as quickly as possible. I wouldn't consider using anyone else!"

James Kane

May 12, 2022

5  out of  5 rating by James Kane
"Courtney and Jenn have helped me tremendously over the past year at this State Farm office. The level of expertise and kindness is unlike any other insurance firm that I’ve ever encountered. This is a group of people that truly care about my business and handle every single issue I’ve presented to them. Because of them I have one less thing to worry about and for that I’ll be a customer for life."

Ryan Jones

April 25, 2022

5  out of  5 rating by Ryan Jones
"We use Courtney for our home and auto insurance, she got us a great rate and the customer service is amazing!"

Lauren Juarez

April 20, 2022

5  out of  5 rating by Lauren Juarez
"Courtney was referred to me by a friend when I was looking for life insurance at a different agency. I was blown away by her knowledge, ability to make the varied insurance plans understandable and never felt pressure to buy anything. Which I appreciate...if you have a good product you don't need to force a will come. That was over 5 years ago and my experience has been consistently good every year. Her team is awesome and their insurance coverage is sound (house and car too) and competitively priced. I would definitely recommend them if you are looking for a reliable team in the area."

Katie Ireland

April 20, 2022

5  out of  5 rating by Katie Ireland
"I started a life insurance policy with Courtney over a year ago. Now I have life, home, auto, and an additional life policy through her! I’ve recommended her to friends and my real estate agent/ mortgage broker. She responds quickly, is the most pleasant insurance agent I’ve ever worked with, and is excellent at answering questions and explaining details of policies."

Philip Rello

September 11, 2021

5  out of  5 rating by Philip Rello
"Courtney and Jennifer were very helpful and informative. They explained all my options and saved me money while offering better coverage."

Nicole DiAngelus

April 25, 2021

5  out of  5 rating by Nicole DiAngelus
"Courtney has been beyond helpful and also super quick to respond to any and all questions I have had. She is always professional and super pleasant to speak with, I highly enjoy her being my agent!"

New Freedom

April 20, 2021

5  out of  5 rating by New Freedom
"Top Notch! Courtney and her associates at this branch are great. They are always reaching out to me with money saving options which is incredible. Try to find another agent or company that does that. Plus, whenever I call I never have to deal with lengthy automated phone systems or being on hold forever. You can always get right through. COURTNEY IS THE BEST!!!! A+A+A+!!!"

Victoria Chambers

April 19, 2021

1  out of  5 rating by Victoria Chambers
"I don't have an account with them at all. Since March, they think I'm David/ Dave, they've called me over 8 times GET THE PICTURE... numerous times I've spoke to a woman telling her to stop calling me and to be placed on the DNC list.... NOPE the calls just keep coming... most recent one was 4/16 @ 11:50AM. THESE CALLS HAVE TO STOP NOW. I OPENED UP A BBB COMPLAINT BECAUSE NO ONE LISTENS. NUMBER HAS BEEN BLOCKED BECAUSE NO ONE LISTENS"

Sarah Mabie

February 26, 2021

5  out of  5 rating by Sarah Mabie
"Courtney and Jen are always super friendly and helpful. Great customer service! I highly recommend."

Danice Gewiss

February 18, 2021

2  out of  5 rating by Danice Gewiss
"They offered an amazing rate. I switched to State Farm from Allstate. Immediately after I switched, they said they couldn't give me that rate. Over the next two months, my rate doubled from the original rate. Tell me the truth or lose my business. Wait. You did lose my business."

James Alexander

October 22, 2020

5  out of  5 rating by James Alexander
"I have used State Farm since the 1970s (yes, i am old) and could not be more pleased with them! Twice we have had to used their lawyers and what professional service! We hardly had to lift a finger. I have NEVER had an issue with State Farm not coming through at any level. In the last few years we have been working with Courtney O'Brien and the service continues to be 5 Star! Thank you!"

Iris Johnson

September 22, 2020

5  out of  5 rating by Iris Johnson
"She helped tremendously with moving to a new state, especially during a pandemic. She is very willing to work with your schedule and explain everything about a policy before signing."

Jennifer MacNeill

March 31, 2020

5  out of  5 rating by Jennifer MacNeill
"Courtney has been an amazing insurance agent. She has always taken the time to get me the best rate possible and explains everything that any of my policies entail. She is extremely friendly and very knowledgeable, I highly recommend her if you are in the Downingtown, Exton area."
Profile photo of Joe Ritter

Joe Ritter

March 27, 2020

5  out of  5 rating by Joe Ritter
"I saved almost $300 a month with State Farm compared to Progressive. Their team did a great job and was very professional. I'm very happy to save money and it was very simple and easy. I highly reccomend their services."

Fabert Vaye

February 27, 2020

5  out of  5 rating by Fabert Vaye
"This branch also keeps you informed. They make sure to update you about policy before it cancels. Also, they have policies to put you back on your feet while going through setbacks!"

Lewis Owens

February 19, 2020

5  out of  5 rating by Lewis Owens
"The best way to describe this office is always willing to help and phenomenal employees 5/5 would recommend to everyone I know"

julie walker

February 19, 2020

5  out of  5 rating by julie walker
"“Great customer service from the entire team, my family and I couldn’t be happier ❤️“"

Sara Crisafulli

February 19, 2020

5  out of  5 rating by Sara Crisafulli
"Courtney and Welleh were super helpful with finding me the best auto insurance package. They were very informative about my options and upfront about prices. I appreciate all their effort to help me and highly reccomend them to anyone who wants a personable experience."